Technical issue
Technical issueAccount / recovery
Account / recoveryAccount deletion
Account deletionPrivacy request
Privacy requestPlayer report
Player reportAppeal
AppealSupport email
support@averiainteractive.comThis button opens a draft in your email app; the site does not send a message automatically. Response time depends on the request; no measured response-time guarantee is made.
Bug report template
support@averiainteractive.com Rex Stellarum — Support Request Player ID: Game version: Phone model: Operating system (Android / iOS) and version: Issue date / time: Description: Steps to reproduce:
Bug reporting
Describe expected and actual behavior separately. Include reproduction steps and the visible error message.
Account and save issues
Include your Player ID and game version. Do not clear application data or overwrite progress before data preservation is confirmed.
Device changes / recovery
Use sign-in and recovery in Settings > Account. Never email passwords or recovery codes.
Connection issues
Include the error time, connection type and visible message. Do not send private network passwords or session information.
Purchase support
The website accepts no payments and real-money purchasing is disabled in the current test. If you encounter something that appears to be a purchase issue, include its date and item name, never card details.